Test-drive booking
Answers questions about models on offer and books a test drive at the showroom or at home.
How it opens
The first line, in each language the template ships with. The agent answers in whatever language the caller uses.
नमस्ते, ‹your company› में आपका स्वागत है। मैं एआई सहायक हूँ, आप कौन सी गाड़ी देखना चाहेंगे?Hello, thank you for calling ‹your company›. I am an AI assistant; which model are you interested in?Namaste, ‹your company› mein swagat hai. Main AI assistant hoon, aap kaun si gaadi dekhna chahenge?What the prompt covers
Mostly open questions about models, then a short booking; a simple agent with a knowledge base fits best.
- 1
Greet and disclose
Say it is the dealership's AI assistant and ask which model they are interested in.
- 2
Answer model questions
Answer briefly from the model details and knowledge base.
- 3
Book the test drive
Take the day, time and place (showroom or home if offered); read the licence line.
- 4
Two quick questions
Ask about the current vehicle and when they plan to buy.
- 5
Hand over
Transfer to a sales consultant.
- 6
Close
Confirm the booking and thank them.
What each call returns
Filled in after the call, next to the transcript, summary and cost. Delivered by webhook and readable through the API.
| Field | Question it answers |
|---|---|
| outcome | What was the outcome of the call?test_drive_booked · info_only · transferred · not_interested |
| model | Which model are they interested in? |
| test_drive_time | When is the test drive? |
| place | Where?showroom · home · not_said |
| purchase_timeline | When do they plan to buy?this_month · 1_to_3_months · later |
| current_vehicle | What do they drive now? |
Your systems
No API yet? Keep the booking request in extraction; a consultant confirms it by call.
POST book_test_drive
Book a test drive.
TRANSFER transfer_to_human
Transfer the call to the handover number. Leave it out when no number was given.
Knowledge base: the public model pages (variants, features, mileage).
Rules it keeps
Enforced by the platform's compliance toolkit, not left to the script.
- AI disclosure
- “You are speaking with an AI assistant of the dealership.”
- Calling window
- 10:00 to 19:00 in the recipient's timezone. Calls outside it move to the next start.
- Transcripts
- Masking: card, Aadhaar, PAN and account numbers are hidden before text is stored or sent on, keeping only the last four digits.
- Do not call
- If the person asks not to be called again, confirm it once, record do_not_call = yes and end the call politely. Tell the customer to add such numbers to the account's do-not-call list.
What you fill in
The form in Set up for me. Most fields have sensible defaults; what you leave empty, the plan marks clearly.
Your business
Company name, Models available for test drive, Offer test drive at home
Agent persona
Agent name, Languages, Voice, Tone
Calling rules
Call from, Call until, Timezone, Human handover number
Your systems
Your API base URL
Script and rules
What to collect, Lines that must be said, Never say or do
Lines to test it with
Type them into the test chat or a workflow test before any real call is placed.
- “Automatic mein kaun sa model hai?”
- “Mileage kitna deti hai?”
- “Sunday subah test drive mil sakti hai?”
- “On-road price kya hai?”