Service reminder & booking
Reminds vehicle owners that a service is due and books a slot, with pick-up and drop if you offer it.
How it opens
The first line, in each language the template ships with. The agent answers in whatever language the caller uses.
नमस्ते ‹customer name› जी, मैं ‹your company› का एआई सहायक बोल रहा हूँ, आपकी गाड़ी की सर्विस के बारे में।Hello ‹customer name›, this is an AI assistant from ‹your company›, calling about your vehicle's service.Namaste ‹customer name› ji, main ‹your company› ka AI assistant hoon, aapki gaadi ki service ke baare mein call kiya hai.The steps
A booking sequence: remind, ask, offer slots, confirm.
- 1
Greet and confirm the owner
Disclose the AI assistant and the dealership; confirm this is ‹customer name›, owner of the ‹vehicle model›.
- 2
Service is due
Say the service is due and ask whether they would like to book it.
- 3
Pick a slot
Ask for a day, offer up to three slots, ask about pick-up and any problem to note.
- 4
Confirm the booking
Book it, repeat day and time, read the estimate line.
- 5
Later
Ask when to remind again and note it.
- 6
Callback
Take a convenient time.
- 7
Hand over
Transfer to the service desk.
- 8
Wrong person
Apologise and note it.
- 9
Close
Thank them.
What each call returns
Filled in after the call, next to the transcript, summary and cost. Delivered by webhook and readable through the API.
| Field | Question it answers |
|---|---|
| outcome | What was the outcome of the call?booked · remind_later · serviced_elsewhere · vehicle_sold · callback · transferred |
| service_time | Which service slot was booked? |
| pickup_needed | Is pick-up and drop needed?yes · no · not_said |
| vehicle_issue | What problem with the vehicle was mentioned? |
| do_not_call | Did the person ask not to be called again?yes · no |
Your systems
No API yet? Take the preferred time in extraction; the service desk confirms the slot by call.
GET check_service_slots
Free service slots on a day.
POST book_service
Book the service.
TRANSFER transfer_to_human
Transfer the call to the handover number. Leave it out when no number was given.
Knowledge base: Optional: the public service-packages page.
Rules it keeps
Enforced by the platform's compliance toolkit, not left to the script.
- AI disclosure
- “This call is from an AI assistant of the dealership.”
- Calling window
- 10:00 to 19:00 in the recipient's timezone. Calls outside it move to the next start.
- Transcripts
- Masking: card, Aadhaar, PAN and account numbers are hidden before text is stored or sent on, keeping only the last four digits.
- Do not call
- If the person asks not to be called again, confirm it once, record do_not_call = yes and end the call politely. Tell the customer to add such numbers to the account's do-not-call list.
What you fill in
The form in Set up for me. Most fields have sensible defaults; what you leave empty, the plan marks clearly.
Your business
Company name, Offer pick-up and drop, Workshop timings
Agent persona
Agent name, Languages, Voice, Tone
Calling rules
Call from, Call until, Timezone, Human handover number
Your systems
Your API base URL
Script and rules
What to collect, Lines that must be said, Never say or do
Lines to test it with
Type them into the test chat or a workflow test before any real call is placed.
- “Haan, Saturday ko kara dijiye.”
- “Pick-up ho jayega kya?”
- “Kharcha kitna aayega?”
- “Gaadi to maine bech di.”