Reservation & confirmation
Takes table reservations by phone, answers timing and menu basics, and confirms bookings.
How it opens
The first line, in each language the template ships with. The agent answers in whatever language the caller uses.
नमस्ते, ‹your company› में आपका स्वागत है। मैं एआई सहायक हूँ, बताइए कैसे मदद करूँ?Hello, thank you for calling ‹your company›. I am an AI assistant; how may I help you?Namaste, ‹your company› mein swagat hai. Main AI assistant hoon, bataiye kaise madad karun?What the prompt covers
Callers ask in any order (timings, parking, a booking); a simple agent with clear rules handles it more naturally than a fixed graph.
- 1
Greet and disclose
Say it is the restaurant's AI assistant and ask how it can help.
- 2
Answer basics
Answer from the opening hours and house notes only.
- 3
Booking details
Take date, time, number of guests and the guest's name; ask about an occasion or seating preference.
- 4
Check and book
Check the slot; if full, offer the nearest two times. Book and repeat the details.
- 5
Change or cancel
Find the booking by phone number and move or cancel it.
- 6
Hand over
Transfer to the manager on duty.
- 7
Close
Read the holding-time line and thank them.
What each call returns
Filled in after the call, next to the transcript, summary and cost. Delivered by webhook and readable through the API.
| Field | Question it answers |
|---|---|
| outcome | What was the outcome of the call?booked · changed · cancelled · info_only · transferred |
| guest_name | What is the guest's name? |
| reservation_time | Which date and time? |
| party_size | How many guests? |
| occasion | What occasion or special request was mentioned? |
| allergy_mentioned | Was an allergy mentioned?yes · no |
Your systems
No API yet? Without an API the agent cannot see free tables: it takes the request and says the restaurant will confirm by call or message.
GET check_table
Whether a table is free for a party at a time.
POST book_table
Create the reservation.
TRANSFER transfer_to_human
Transfer the call to the handover number. Leave it out when no number was given.
Knowledge base: the public menu and location page.
Rules it keeps
Enforced by the platform's compliance toolkit, not left to the script.
- AI disclosure
- “You are speaking with an AI assistant of the restaurant.”
- Transcripts
- Masking: card, Aadhaar, PAN and account numbers are hidden before text is stored or sent on, keeping only the last four digits.
- Do not call
- Inbound line: no outbound calls are placed. A callback is offered only when the caller asks for one.
What you fill in
The form in Set up for me. Most fields have sensible defaults; what you leave empty, the plan marks clearly.
Your business
Company name, Opening hours, Largest party the agent may book
Agent persona
Agent name, Languages, Voice, Tone
Script and rules
Good to know, What to collect, Lines that must be said, Never say or do
Calling rules
Human handover number
Your systems
Your API base URL
Lines to test it with
Type them into the test chat or a workflow test before any real call is placed.
- “Kal raat 8 baje chaar logon ke liye table chahiye.”
- “Parking hai kya?”
- “Birthday hai, cake la sakte hain?”
- “Pachees logon ki party karni hai.”