Industry

Insurance

Renewal reminders before a policy lapses, and a helpline that reads out where a claim stands. The agent works from your records and hands anything else to a person.

The 2 templates

Places callsGraph agent

Policy renewal reminder

Reminds policyholders of the renewal date and premium, and records whether they will renew.

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Answers callsGraph agent

Claim status helpline

Answers policyholders calling about a claim: verifies them, reads the status and lists pending documents.

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Built into these calls

  • Helpline callers type the claim number on the keypad instead of saying it.
  • The agent only reads what the record says; it does not judge a claim.
  • Renewal calls state the date and premium once, then record the answer.

On every call

  • Hindi, English and Hinglish

    The agent replies in the language the caller speaks, on our own speech and language models.

  • Tested before it dials

    Scripted callers run through the graph in workflow tests, with a probe of every safety transition.

  • Your telephony

    Exotel, Twilio or Plivo, with your own account. Numbers can be simulated while you build.

  • Prepaid, per minute

    Calls draw from a wallet, and each call record shows what it cost.

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