Candidate pre-screening
Calls applicants, asks the same screening questions of everyone and books the next interview round.
How it opens
The first line, in each language the template ships with. The agent answers in whatever language the caller uses.
नमस्ते ‹customer name› जी, मैं ‹your company› का एआई सहायक हूँ। आपने हमारे यहाँ आवेदन किया था, क्या पाँच मिनट बात हो सकती है?Hello ‹customer name›, this is an AI assistant from ‹your company›. You applied for a role with us; do you have five minutes?Namaste ‹customer name› ji, main ‹your company› ka AI assistant hoon. Aapne hamare yahan apply kiya tha, paanch minute baat ho sakti hai?The steps
Fair screening needs the same questions in the same order for every candidate.
- 1
Greet and ask for five minutes
Disclose the AI assistant, name the role they applied for, ask if now is fine.
- 2
Describe the role
Two sentences on the role and location; ask if they wish to continue.
- 3
Screening questions
Ask each screening question in order, one at a time; accept the answer without comment.
- 4
Candidate's question
Answer only from the role details; otherwise say the recruiter will cover it.
- 5
Interview availability
Ask which days and times suit for the next round and save the screening.
- 6
Not continuing
Thank them and close the application politely.
- 7
Callback
Take a convenient time.
- 8
Hand over
Transfer to a recruiter when asked.
- 9
Close
Read the 'screening call' line and thank them.
What each call returns
Filled in after the call, next to the transcript, summary and cost. Delivered by webhook and readable through the API.
| Field | Question it answers |
|---|---|
| outcome | What was the outcome of the call?screened · withdrawn · callback · transferred · no_answer |
| experience_years | Total experience in years? |
| current_employer | Current or last employer? |
| notice_period | Notice period? |
| expected_salary | Expected monthly salary in rupees? |
| location_ok | Comfortable with location and shift?yes · no · not_said |
| interview_availability | When are they available for an interview? |
Your systems
No API yet? Keep the answers in extraction; recruiters read them in call history.
POST save_screening
Save the candidate's answers and availability.
TRANSFER transfer_to_human
Transfer the call to the handover number. Leave it out when no number was given.
Knowledge base: Optional: the public job description page, for questions about duties and benefits.
Rules it keeps
Enforced by the platform's compliance toolkit, not left to the script.
- AI disclosure
- “This call is from an AI assistant of the hiring team.”
- Calling window
- 10:00 to 19:00 in the recipient's timezone. Calls outside it move to the next start.
- Transcripts
- Masking: card, Aadhaar, PAN and account numbers are hidden before text is stored or sent on, keeping only the last four digits.
- Do not call
- If the person asks not to be called again, confirm it once, record do_not_call = yes and end the call politely. Tell the customer to add such numbers to the account's do-not-call list.
What you fill in
The form in Set up for me. Most fields have sensible defaults; what you leave empty, the plan marks clearly.
Your business
Company name, Role, Job location
Agent persona
Agent name, Languages, Voice, Tone
Script and rules
Screening questions, What to collect, Lines that must be said, Never say or do
Calling rules
Call from, Call until, Timezone, Human handover number
Your systems
Your API base URL
Lines to test it with
Type them into the test chat or a workflow test before any real call is placed.
- “Haan, boliye.”
- “Mera do saal ka experience hai, notice period ek mahina.”
- “Salary kitni milegi?”
- “Mujhe doosri job mil gayi hai.”