Admission enquiry & counselling callback
Answers course and admission questions from your published material and books a counsellor callback.
How it opens
The first line, in each language the template ships with. The agent answers in whatever language the caller uses.
नमस्ते, ‹your company› में आपका स्वागत है। मैं एआई सहायक हूँ, एडमिशन के बारे में क्या जानना चाहेंगे?Hello, thank you for calling ‹your company›. I am an AI assistant; what would you like to know about admissions?Namaste, ‹your company› mein swagat hai. Main AI assistant hoon, admission ke baare mein kya jaanna chahenge?What the prompt covers
Open questions and answers from published material; a knowledge base matters more than a fixed path.
- 1
Greet and disclose
Say it is the institute's AI assistant and ask what they would like to know.
- 2
Answer from the material
Answer in two or three sentences from the knowledge base; say 'a counsellor will confirm that' for anything it does not cover.
- 3
Student details
Take the student's name, current class or qualification, programme of interest and city.
- 4
Counsellor callback
Offer a counsellor callback, take the time, read the eligibility line.
- 5
Hand over
Transfer to a counsellor.
- 6
Close
Thank them and wish the student well.
What each call returns
Filled in after the call, next to the transcript, summary and cost. Delivered by webhook and readable through the API.
| Field | Question it answers |
|---|---|
| interest_level | How interested is the caller?callback_booked · wants_info_only · not_interested · transferred |
| student_name | What is the student's name? |
| qualification | Current class or qualification? |
| programme | Which programme are they interested in? |
| city | Which city? |
| callback_time | When should the counsellor call? |
| main_question | What was the caller's main question? |
Your systems
No API yet? Keep enquiries in extraction only; counsellors work from the call history export.
POST save_enquiry
Save the enquiry and the callback time for the counselling team.
TRANSFER transfer_to_human
Transfer the call to the handover number. Leave it out when no number was given.
Knowledge base: Required for good answers: the admissions page from the form (fees, eligibility, dates, hostel).
Rules it keeps
Enforced by the platform's compliance toolkit, not left to the script.
- AI disclosure
- “You are speaking with an AI assistant of the institute.”
- Calling window
- 10:00 to 19:00 in the recipient's timezone. Calls outside it move to the next start.
- Transcripts
- Masking: card, Aadhaar, PAN and account numbers are hidden before text is stored or sent on, keeping only the last four digits.
- Do not call
- If the person asks not to be called again, confirm it once, record do_not_call = yes and end the call politely. Tell the customer to add such numbers to the account's do-not-call list.
What you fill in
The form in Set up for me. Most fields have sensible defaults; what you leave empty, the plan marks clearly.
Your business
Company name, Programmes offered
Agent persona
Agent name, Languages, Voice, Tone
Your systems
Admissions page, Your API base URL
Calling rules
Call from, Call until, Timezone, Human handover number
Script and rules
What to collect, Lines that must be said, Never say or do
Lines to test it with
Type them into the test chat or a workflow test before any real call is placed.
- “BCA ki fees kitni hai?”
- “Admission ki last date kya hai?”
- “Hostel ki suvidha hai?”
- “Mere bete ne 12th commerce se kiya hai, kaun sa course theek rahega?”