Industry

Utilities

Complaint lines for power cuts and billing, and reminders for unpaid bills. Callers often speak Hindi or Hinglish and may be upset; the complaint template treats a report of danger as the first thing to act on.

The 2 templates

Answers callsGraph agent

Electricity complaint registration

Registers power-supply and billing complaints, gives a complaint number and flags safety emergencies.

Open the template
Places callsGraph agent

Bill due reminder

Reminds consumers of an unpaid electricity, water or gas bill and how to pay it.

Open the template

Built into these calls

  • A report of sparks, fire or a fallen wire jumps to the emergency step from anywhere in the call.
  • Each complaint gets a number read back to the caller when your system issues one.
  • Bill disputes are noted, not argued.

On every call

  • Hindi, English and Hinglish

    The agent replies in the language the caller speaks, on our own speech and language models.

  • Tested before it dials

    Scripted callers run through the graph in workflow tests, with a probe of every safety transition.

  • Your telephony

    Exotel, Twilio or Plivo, with your own account. Numbers can be simulated while you build.

  • Prepaid, per minute

    Calls draw from a wallet, and each call record shows what it cost.

Open Set up for meAll templates