Industry

Telecom and ISPs

Plan-expiry reminders without a hard sell, and first-line support that checks for a known outage before walking the caller through basic fixes.

The 2 templates

Places callsGraph agent

Recharge / plan expiry reminder

Tells subscribers their plan is about to expire and how to recharge, without a hard sell.

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Answers callsGraph agent

Outage & support triage

First-line support for an ISP or operator: checks for a known outage, walks through basic fixes, raises a ticket.

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Built into these calls

  • Known outages are looked up first, so callers are not asked to restart a router during one.
  • When the basic fixes do not help, the agent raises a ticket and reads the number back slowly.

On every call

  • Hindi, English and Hinglish

    The agent replies in the language the caller speaks, on our own speech and language models.

  • Tested before it dials

    Scripted callers run through the graph in workflow tests, with a probe of every safety transition.

  • Your telephony

    Exotel, Twilio or Plivo, with your own account. Numbers can be simulated while you build.

  • Prepaid, per minute

    Calls draw from a wallet, and each call record shows what it cost.

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