Industry

Healthcare

Booking, moving and cancelling appointments, and telling patients a report is ready. The agent handles logistics only: no advice, no results read out.

The 2 templates

Answers and places callsGraph agent

Appointment booking & reminders

Books, reschedules and cancels doctor appointments on inbound calls and confirms upcoming ones outbound.

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Places callsGraph agent

Lab report ready / follow-up

Tells patients their report is ready, how to get it, and offers a follow-up consultation.

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Built into these calls

  • Anything urgent sends the caller to the emergency desk, from any step.
  • The agent never gives a diagnosis or comments on medicines or results.
  • Patient details in transcripts are masked.

On every call

  • Hindi, English and Hinglish

    The agent replies in the language the caller speaks, on our own speech and language models.

  • Tested before it dials

    Scripted callers run through the graph in workflow tests, with a probe of every safety transition.

  • Your telephony

    Exotel, Twilio or Plivo, with your own account. Numbers can be simulated while you build.

  • Prepaid, per minute

    Calls draw from a wallet, and each call record shows what it cost.

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